Terms and Policies

Revised April 2020

MultiCrew is a not-for-profit, community-driven, recreational flight simulation organisation. We specialise in shared cockpit services by providing: unofficial support, means to organise and coordinate shared cockpit and group flights, flight simulator training and online network “type ratings”, and more.

MultiCrew is not a provider of real-world flight instruction or examinations and nothing which you find on our website should ever be used in relation to flying a real aircraft in the real world - doing so is both unsafe and unlawful.

At MultiCrew, we have both a personal and legal obligation to protect our users’ privacy and ensure we are clear and transparent about what data we collect, how we use this data and how we keep it safe. Whilst the collection and storage of limited personal information is necessary, it is kept securely and to a minimum.

Terms of Use

By using the MultiCrew website, that is https://multicrew.co.uk/, and all of its subdomains, you agree to be bound by the following Terms of Use and Privacy Policy listed below.

Use license

MultiCrew's software is governed by the MIT license.

Disclaimer

The materials on MultiCrew's website are provided on an 'as is' basis. MultiCrew makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, MultiCrew does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall MultiCrew or its suppliers be liable for any damages (including, without limitation, injury, damages for loss of data or profit, or any business interruption) arising out of the use or inability to use the materials on MultiCrew's website, even if MultiCrew or a MultiCrew authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

External links

The MultiCrew website may contain links to external, unaffiliated websites and pages. As MultiCrew has no control over the content of these pages or sites, MultiCrew cannot guarantee the accuracy, appropriateness or safety of the content. However, MultiCrew will attempt to ensure that links are relevant and safe for its end-users.

Your Privacy

Cookies

An HTTP cookie is defined as “a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing.” [Wikipedia] https://en.wikipedia.org/wiki/HTTP_cookie

The MultiCrew website, that is https://multicrew.co.uk/, and all of its subdomains, may store cookies on your computer to enhance your browsing experience. In some cases, cookies may be necessary for some parts of the website to function properly. Cookies never contain any personal information, and they are not stored by MultiCrew. By using the MultiCrew website, you are giving MultiCrew consent to store a small number of cookies on your computer.

Analytics

MultiCrew uses Google Analytics, a web traffic analysis from Google, to better understand data about its visitors. This may include, but is not limited to, approximate age, country of origin, number of times visited and duration of each visit. All of the data which Google Analytics collects is completely anonymised and not attributed or connected to any other information which we collect. The information is used by MultiCrew to analyse the demographics of its visitors to further improve the services it provides. Google may use the data in a similar way, however, their policy on this data may differ from the MultiCrew policies. More information on Google’s policies may be found at https://policies.google.com/privacy. By using our website, you are giving MultiCrew and Google consent to collect and use the anonymous data as described.

Email communications

From time to time, we may contact registered users via email at the email address attributes to the user’s MultiCrew account. Emails will only be relevant to MultiCrew, flight simulation and/or MultiCrew’s partners, and should not be considered spam. However, should you not wish to receive any non-essential communication, please send an email to [email protected] from the email address you wish to be removed from mailing lists. You will still receive emails regarding your account. Unregistered users will never receive any communication from MultiCrew, nor are email addresses obtainable by MultiCrew or any affiliated third-parties. Upon registration, users are asked to confirm their agreement to these terms and policies, which includes, but is not limited to, their consent to receive infrequent email communication as described above, unless otherwise requested.

Your personal information

We take the security and safety of your personal information seriously. Sensitive information (email addresses, full names, dates of birth, passwords, etc.) are stored in a secured database on MultiCrew’s rented server and is not accessible by anyone who is not an authorised member of the MultiCrew team. MultiCrew and its development team will never share your personal information with anyone. In particular, passwords are obfuscated using industry-standard encryption and are not stored in a human-readable form. By registering with MultiCrew, users are giving consent for any data given to be stored securely.

Upon request, by email to [email protected], users will be given a copy of all the data which MultiCrew holds about them, in compliance with the EU General Data Protection Regulation.

Code of Conduct

  1. Users must be respectful to all other users and, in particular, respect the staff members at MultiCrew.
  2. Upon registration for a MultiCrew account, users must provide accurate and truthful information, including a real and verified email address.
  3. Users may only register one MultiCrew account per person.
  4. Users should not use any of the MultiCrew social media or messaging services to offend, discriminate against or defame other users.
  5. Users should respect local and international laws at all times whilst using MultiCrew services.
  6. Users utilizing online networks in conjunction with MultiCrew services should respect the rules and regulations of both MultiCrew and the respective network simultaneously.
Conflict Resolution

As a community-based organisation, MultiCrew prides itself on maintaining a positive and constructive community base. However, not all users will respect that policy, and as such matters which we will refer to as "conflicts" may arise. The following policy outlines what we define as a "conflict", and how these situations are resolved.

Conflicts

Conflict exists in all over the world and, in its best form, can be an indicator of a positive exchange of ideas and opinions. However, particularly on the Internet, conflict often becomes counter-productive and can result in user dissatisfaction, poor services and, overall, a reduction in the quality of the community environment.

At MultiCrew, we believe a "conflict" to be a breach any of the policies laid out on this page.

Resolution

Conflicts will always be resolved by the senior members of staff with an oversight of the organisation in its entirety, with a view to maintaining a positive community environment. Staff will utilise a number of tools to resolve conflicts, detailed below.

Warnings

The first method employed will be a warning. This will be communicated to the user by the most convenient method possible: either by email, Discord DM or other appropriate communication protocol. A warning will be used in the event of an accidental or non-malicious breach of terms. A warning will not have any direct implications; it is simply a reminder to the user that they may have breached the terms.

Bans

Following a repeated or severe breach of the terms, it may be necessary to ban a user from the MultiCrew community. Bans vary in length, from 1 day to indefinite. In the event of a ban, a user will no longer have access to web services or the Discord server.

Disputes

In the event of a ban being employed to resolve a conflict, users are permitted to dispute the ban provided that the duration of the ban is greater than 1 day.

In order to dispute the ban, users will have to contact the community administrators and provide substantial evidence to support their dispute and prove that they have good reason to have their ban lifted.

Disputes for bans of less than 1 day, or without substantial supporting evidence, will be ignored!

Changes to our Terms and Policies

From time to time, MultiCrew may make adjustments, add or remove to and from the Terms and Policies on this web page. This web page may also move location on the website, however, will always be clearly signposted and linked to in naviagtion elements and other appropriate locations from within the User Interfaces and website. The alterations described above may happen at any time, however, registered users will always be informed at their registered email address.

MultiCrew

We're all about bringing people from the aviation industry and the flight simulation community together to enjoy flight simulators. We are a community-driven organisation, which specialises in shared cockpit flying, training and support.